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Delivery Information
We expect to deliver most items within 10 days. We do however ask you to allow 14-28 days for delivery . Some items will be dispatched from our own warehouse within 7 days, but other items will be sent to you directly by one of our specialist suppliers.
Our standard rate for Postage & Packing (P&P) is £4.95 per order no matter how many items you order. The standard delivery charge for N.Ireland, the Scottish Highlands and UK islands is £6.95. Regrettably we are unable to export to Eire.
We can now deliver to the Channel Islands (with the exception of Jersey) but are obliged to levy administration charge equivalent to the amount of VAT that would otherwise be refunded. Unfortunately due to the recent Jersey Goods and Services Tax in place we are unable to produce the necessary documentation required by the Jersey Tax Office and therefore reluctantly have had to temporarily suspend deliveries to Jersey.
Regrettably we are unable to export to Eire.
Heavy or over-sized items require special delivery and can only be delivered between Monday and Friday. These items are identified on the website by the use of Red Lorries and attract supplementary delivery charges as follows:
= £15.00 per item to all areas
= £30.00 per item to UK mainland only. N.Ireland £55.00 per item, Scottish Highlands, UK Islands & UK Islands (except Jersey) £75.00 per item.
Regrettably red lorry items cannot be delivered to BFPO addresses.
Red lorry items may be returned at the time of delivery without incurring any additional charge. If subsequently you wish to return the item, a collection charge will be incurred.
Any items received damaged must be notified within 5 days of receipt.
Postage and packing charges are per delivery address. Please add a £4.95 administrative charge for each address additional to the first delivery address.
As a security measure, when ordering for the first time we ask that the delivery address and billing address are the same. However, for subsequent orders the delivery address can be easily changed at checkout.
Express Delivery Service
We do offer Express Delivery - this is a special delivery service if you require your order more quickly. If you place your order before midday Monday to Friday it will be delivered next-day (excludes weekend delivery). An order received after midday on Friday will be delivered Tuesday. Items that can be delivered via Express Delivery are represented by the following symbol:
An Express Delivery service is available on items with this symbol. The cost is £5.00 per delivery address in addition to the standard P&P charges. The Highlands, N. Ireland and UK islands may take an extra day. Not available to Channel Islands or Eire. A signature is required on receipt and all delivery costs are non-refundable.
