Contact Us

We know how important it is for you to be able to contact us, so we’ve tried to make it as easy as possible. We’ve given you several options, so you can choose when and how you wish to get in touch.

Why not check our help option to see whether your answer is listed in our FAQ’s

Email Address

Should you wish to e-mail us with any questions or queries please contact us at customerservices@ancestralcollections.co.uk

It is usual for our help desk to respond to your email queries within 24 hours.

Telephone numbers

Enquiry Line – 0871 855 2207

If you have any questions about your order, please call this number between the hours of 9.00am and 5.30pm Monday to Friday. You may wish to avoid our peak hours for order enquiries, which are between 9.00am and 1.00pm Mondays and Tuesdays

Order Line – 0844 482 2806 (24/7)

We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website

Address

You may wish to send your enquiry or order to us via the post. In either case, the address is as shown below. If you are placing an order, simply print out your completed order form and enclose your credit card details, postal order or cheque made payable to Ancestral Collections:

Ancestral Collections, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW

Fax Number - 0844 482 1108

Fax enquiries or orders can be sent to the above number. If it is an order you wish to place please include your credit card details. Please also include your telephone number in case of any transmission or legibility problems.